Replacement parts are individual parts of an outfit or accessory set that are offered by American Girl separately.
Reasons to Order
Smaller parts can often be lost or easily damaged in standard play, such as hair clips, tights, shoes, belts, or papers. They can also be missing from secondhand purchases. Rather than having to repurchase the entire set or outfit for one lost piece, consumers can purchase the lost part individually.
Some collectors may only want one or two specific parts of an outfit or playset, and so will attempt to contact the company to order just the replacement part.
Sometimes, when items are retired, the parts will remain afterwards for replacement for a short time. This is not always cheaper than purchasing the item as a complete set if this is still available.
With the BeForever relaunch, new outfits sold separately did not come with hair ribbons or clips; Some, such as Kit's hair clip, are available as a replacement part.
American Girl's Policy
American Girl does not sell replacement parts directly on the site. Users must call in.
Over the years, American Girl has been fairly willing to sell replacement parts. This can vary depending upon the individual customer service representatives.
American Girl has a policy where they are allowed to limit purchases of any item to any person at any time, especially for people who are purchasing replacement parts for items that are part of the Girls of the Year line.